@import url('https://fonts.googleapis.com/css2?family=Noto+Sans+Thai:wght@400;500;600;700&display=swap');
:root{--red:#ef1e23;--red-dark:#c10324;--ink:#17191f;--muted:#69717e;--line:#dfe3e8;--soft:#f3f5f7;--white:#fff;--shadow:0 8px 30px rgba(28,35,45,.09)}*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:'Noto Sans Thai',Tahoma,sans-serif;color:var(--ink)}body{background:#eef1f3}button,input,textarea,select{font:inherit}.btn{border:0;border-radius:8px;padding:10px 20px;cursor:pointer;font-weight:600;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;transition:.2s}.btn-primary{color:#fff;background:linear-gradient(135deg,var(--red),var(--red-dark))}.btn-primary:hover{transform:translateY(-1px);box-shadow:0 7px 18px rgba(239,30,35,.22)}.btn-outline{color:var(--red);background:#fff;border:1px solid var(--red)}.btn-light{color:#303641;background:#fff;border:1px solid #cfd5dc}.btn-block{width:100%;height:52px}.alert,.success{padding:11px 14px;margin:12px 0;border-radius:8px}.alert{background:#fff0f2;color:#aa001b;border:1px solid #ffc5ce}.success{background:#e9f8ef;color:#087538;border:1px solid #b9e5c8}
.portal-login{background:#f5f6f7;display:grid;place-items:center;padding:25px}.login-shell{width:min(1180px,100%);min-height:680px;display:grid;grid-template-columns:57% 43%;background:#fff;border-radius:22px;overflow:hidden;box-shadow:0 25px 70px rgba(26,31,40,.16)}.login-art{position:relative;overflow:hidden;background:#090b10}.login-art>img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover}.login-art:after{content:'';position:absolute;inset:0;background:linear-gradient(180deg,rgba(0,0,0,.05),rgba(0,0,0,.45))}.login-art>div{position:absolute;z-index:2;left:45px;bottom:38px;color:#fff}.login-art h1{font-size:42px;margin:0}.login-art p{font-size:20px;margin:4px 0}.login-box{align-self:center;padding:55px 62px}.login-logo{display:block;width:310px;max-width:100%;margin:0 auto 15px}.portal-badge{display:table;margin:0 auto 22px;padding:5px 14px;color:#a8001a;background:#ffe7ea;border-radius:20px;font-size:13px;font-weight:700}.portal-badge.customer{color:#075e8a;background:#e6f5ff}.login-box h2{text-align:center;font-size:30px;margin:0}.login-box>p{text-align:center;color:var(--muted);margin:5px 0 25px}.login-box label{display:block;font-weight:600;margin:14px 0}.login-box input,.portal-form input,.portal-form textarea,.portal-form select,.ticket-actions select,.reply-form textarea{width:100%;border:1px solid #cbd2da;border-radius:8px;padding:11px 13px;background:#fff;outline:0}.login-box input:focus,.portal-form input:focus,.portal-form textarea:focus,.ticket-actions select:focus,.reply-form textarea:focus{border-color:var(--red);box-shadow:0 0 0 3px rgba(239,30,35,.08)}.login-hint{display:block;text-align:center;color:var(--muted);margin-top:20px}
.portal-topbar{height:82px;padding:0 max(4vw,25px);display:flex;align-items:center;justify-content:space-between;background:#fff;box-shadow:0 2px 12px rgba(40,48,60,.09);position:sticky;top:0;z-index:20}.portal-topbar>img{width:175px;height:74px;object-fit:contain}.portal-topbar>div{display:flex;align-items:center;gap:14px}.role-label{background:#ffe5e8;color:#c50020;border-radius:18px;padding:4px 11px;font-size:12px;font-weight:700}.portal-main{width:min(1500px,calc(100% - 40px));margin:28px auto}.page-title{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.page-title h1{font-size:30px;margin:0}.page-title p,.card-heading p{color:var(--muted);margin:3px 0}.stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:20px}.stat-grid article{background:#fff;border-left:5px solid #667085;border-radius:11px;padding:18px 22px;box-shadow:var(--shadow);display:flex;justify-content:space-between;align-items:center}.stat-grid article.red{border-color:var(--red)}.stat-grid article.orange{border-color:#f28a14}.stat-grid article.green{border-color:#19a85b}.stat-grid span{color:var(--muted)}.stat-grid b{font-size:30px}.portal-card{background:#fff;border-radius:13px;padding:22px;margin-bottom:20px;box-shadow:var(--shadow)}.card-heading{display:flex;align-items:center;justify-content:space-between;gap:18px}.card-heading h2{margin:0;font-size:23px}.collapse-body{display:none;border-top:1px solid var(--line);margin-top:20px;padding-top:12px}.portal-form label{display:block;font-weight:600;margin:10px 0}.portal-form textarea,.reply-form textarea{resize:vertical}.form-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:0 18px}.form-grid.two{grid-template-columns:repeat(2,1fr)}.form-actions{display:flex;justify-content:flex-end;gap:12px;margin-top:14px}.table-wrap{overflow-x:auto;margin-top:18px;border:1px solid var(--line);border-radius:9px}table.dataTable{min-width:950px;width:100%!important}table.dataTable thead th{background:#f0f2f4;color:#252b34}table.dataTable td,table.dataTable th{padding:11px 14px!important}.clickable{cursor:pointer}.clickable:hover{background:#fff3f4!important}.status{display:inline-block;min-width:112px;text-align:center;padding:5px 10px;border-radius:20px;font-size:12px;font-weight:700}.status-new{background:#ffe2e6;color:#d70021}.status-accepted{background:#e8ecff;color:#3f51b5}.status-in_progress{background:#fff0d5;color:#d66e00}.status-waiting_customer{background:#f2e8ff;color:#7d35ba}.status-resolved{background:#dcf5e6;color:#0d8542}.status-closed{background:#e8ebef;color:#505761}.dt-container .dt-layout-row{margin:12px 0}.dt-container .dt-input{border:1px solid #cbd2da!important;border-radius:7px!important;padding:7px 10px!important}.dt-container .dt-search .dt-input{min-width:270px;margin-left:8px!important}
.modal{position:fixed;inset:0;z-index:100;display:none;place-items:center;padding:20px;background:rgba(14,17,22,.58);backdrop-filter:blur(3px)}.modal.show{display:grid}.modal-card{position:relative;width:min(820px,100%);max-height:90vh;overflow:auto;background:#fff;border-radius:15px;padding:28px;box-shadow:0 25px 80px rgba(0,0,0,.3)}.modal-close{position:absolute;right:15px;top:8px;border:0;background:none;font-size:34px;cursor:pointer}.ticket-head{padding-right:38px;border-bottom:1px solid var(--line);padding-bottom:17px}.ticket-head small{color:var(--red);font-weight:700}.ticket-head h2{margin:5px 0}.ticket-meta{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:15px 0}.ticket-meta div{background:var(--soft);border-radius:8px;padding:10px}.ticket-meta span{display:block;color:var(--muted);font-size:12px}.ticket-description{background:#fafbfc;border:1px solid var(--line);border-radius:9px;padding:15px;white-space:pre-wrap}.ticket-actions{display:grid;grid-template-columns:auto 1fr auto;gap:10px;align-items:end;margin:18px 0;padding:15px;background:#fff7f8;border-radius:10px}.conversation{margin-top:20px}.conversation h3{margin-bottom:10px}.message{max-width:82%;padding:11px 14px;border-radius:12px;margin:9px 0;background:#f0f2f5}.message.admin{margin-left:auto;background:#ffe5e8}.message b,.message small{display:block}.message small{color:var(--muted);font-size:11px;margin-top:5px}.empty-message{color:var(--muted);text-align:center;padding:20px}.reply-form{display:flex;gap:10px;margin-top:15px}.reply-form textarea{min-height:70px}.reply-form .btn{align-self:stretch;min-width:110px}
@media(max-width:900px){.login-shell{grid-template-columns:1fr;min-height:auto}.login-art{height:260px}.login-box{padding:35px}.stat-grid{grid-template-columns:1fr 1fr}.form-grid{grid-template-columns:1fr 1fr}.ticket-meta{grid-template-columns:1fr 1fr}}@media(max-width:620px){.portal-login{padding:0}.login-shell{border-radius:0;min-height:100vh}.login-art{display:none}.login-box{padding:35px 23px}.portal-topbar{height:68px;padding:0 12px}.portal-topbar>img{width:130px}.portal-topbar>div>span:not(.role-label){display:none}.portal-main{width:calc(100% - 20px);margin:15px auto}.stat-grid,.form-grid,.form-grid.two,.ticket-meta{grid-template-columns:1fr}.card-heading{align-items:flex-start}.card-heading .btn{white-space:nowrap;padding:9px 12px}.ticket-actions{grid-template-columns:1fr}.reply-form{display:block}.reply-form .btn{width:100%;margin-top:8px}.dt-container .dt-layout-row{display:block}.dt-container .dt-search{margin-top:10px}.dt-container .dt-search .dt-input{width:100%;min-width:0;margin:6px 0 0!important}}
.ticket-filters{display:grid;grid-template-columns:repeat(4,minmax(145px,1fr)) 1.5fr auto;gap:12px;align-items:end;margin-top:20px;padding:16px;background:#f7f8fa;border:1px solid var(--line);border-radius:10px}.ticket-filters label{display:block;font-weight:600;font-size:13px}.ticket-filters input,.ticket-filters select{display:block;width:100%;height:42px;margin-top:5px;border:1px solid #cbd2da;border-radius:7px;padding:7px 10px;background:#fff}.filter-actions{display:flex;gap:8px}.filter-actions .btn{height:42px}.ticket-count{margin:16px 0 8px;color:var(--muted)}.ticket-count b{color:var(--red);font-size:20px}.ticket-select{width:18px;height:18px;accent-color:var(--red)}.detail-preview{display:block;max-width:270px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.btn-update{padding:7px 15px;color:#fff;background:var(--red);white-space:nowrap}.btn-update:hover{background:var(--red-dark)}.dt-footer{display:flex;justify-content:space-between;align-items:center;gap:15px}.dt-footer .dt-length{order:1}.dt-footer .dt-info{order:2}.dt-footer .dt-paging{order:3}@media(max-width:1150px){.ticket-filters{grid-template-columns:repeat(3,1fr)}.filter-keyword{grid-column:span 2}}@media(max-width:700px){.ticket-filters{grid-template-columns:1fr 1fr}.filter-keyword{grid-column:span 2}.filter-actions{grid-column:span 2}.filter-actions .btn{flex:1}.dt-footer{display:block}.dt-footer>div{margin:8px 0}}
.bulk-toolbar{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:12px 14px;margin:8px 0 12px;background:#fff7f8;border:1px solid #ffd5da;border-radius:9px}.bulk-selection,.bulk-status{display:flex;align-items:center;gap:9px}.bulk-selection span{margin-left:5px;color:var(--muted)}.bulk-selection b{color:var(--red);font-size:18px}.bulk-status select{height:42px;min-width:210px;border:1px solid #cbd2da;border-radius:7px;padding:7px 10px;background:#fff}.bulk-status .btn:disabled{opacity:.5;cursor:not-allowed}@media(max-width:850px){.bulk-toolbar{align-items:stretch;flex-direction:column}.bulk-selection,.bulk-status{flex-wrap:wrap}.bulk-status select{flex:1}}@media(max-width:520px){.bulk-selection .btn,.bulk-status .btn{flex:1}.bulk-status select{width:100%;flex-basis:100%}}
.row-actions{display:flex;gap:7px}.btn-edit,.btn-delete{padding:6px 12px;font-size:12px;white-space:nowrap}.btn-edit{color:#075fa8;background:#e5f2ff}.btn-delete{color:#bd001d;background:#ffe5e9}.btn-edit:hover{background:#cde6ff}.btn-delete:hover{background:#ffcbd3}.account-status{display:inline-block;padding:4px 10px;border-radius:16px;font-size:12px;font-weight:700}.account-status.active{color:#08773b;background:#dff5e8}.account-status.inactive{color:#626975;background:#e8ebef}.customer-modal-card{width:min(760px,100%)}.customer-modal-card h2{margin-top:0}